As per our Terms and Conditions:
Lessons will commence only when payment is received.
Lesson fees are payable each term, due one week before term begins. Trial lesson fees are payable 24 hours before the lesson. Please ensure you make payment by the due date, or a late payment fee of $20 + GST will apply (not applicable to students on a payment plan). While we go to great lengths to avoid it, we may engage debt collectors if fees remain unpaid.
24 hours’ notice is required if unable to attend a lesson. Missed lessons without notice cannot be credited. To let us know you will be absent, please complete the online absentee form found on our website: www.maecollardschoolofmusic.com.au/absentee
Two lessons per term may be rescheduled (at the teacher’s earliest convenience) if 24 hours’ notice is given. If you cancel a rescheduled lesson, this lesson will be forfeited. If you cannot attend at an offered time before the end of term, the lesson will be forfeited.
Rescheduled lessons can only be made up in the same term, so please reschedule your lessons as soon as possible. Any missed lessons not rescheduled will be forfeited.
Missed choir sessions cannot be made up or carried over to the next term.
If you are unwell or isolating, please don’t attend an in-person lesson. Swap your in-person lesson for an online lesson by selecting ‘Request Online Lesson’ on the absentee form on our website.
The Mae Collard School of Music does not take responsibility for unaccompanied children in the waiting room.
We strive to provide a safe, inclusive learning environment for all students. Any disrespectful behaviour, such as harassment or bullying will not be tolerated and will lead to a cancellation of enrolment and a forfeiting of any remaining lessons.
To help support all those in our community - current students and teachers - and allow us to welcome new members, we ask for five weeks' written notice when discontinuing lessons. If we don’t hear from you, you will be automatically re-enrolled into the following term. (Please note: If notice is given in the final week of a term, five weeks’ notice is not required.)
Providing inclusive music lessons to our community is extremely important to us. If you wish to discuss your individual circumstances, please contact Principal, Mae Collard at info@maecollardschoolofmusic.com.au