As per our Terms and Conditions:
6. Students are given two re-scheduled lessons (at the teacher’s earliest convenience) per term if 24 hours notice is given. 24 hours notice is required if unable to attend a lesson. Missed lessons without notice cannot be credited. In the event of a re-scheduled lesson being cancelled by the student, this lesson will be forfeited. If the student cannot attend at an offered time for re-scheduled lessons before the end of term, the lesson will be forfeited.
7. Re-scheduled lessons cannot be carried into the following term, and must be made-up in the same term that they are missed; otherwise they will be forfeited.